At SA BOUTIQUE, we want you to shop with confidence and satisfaction. If you are not completely happy with your purchase, please review our refund and return policy below.

OVERVIEW

Our return policy lasts for 30 days from the date of purchase. Unfortunately, if 30 days have passed, we may not be able to offer a full refund or exchange.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be returned in the original packaging
  • Proof of purchase or receipt is required

Please do not send returned items directly to the manufacturer.

NON-RETURNABLE ITEMS

Certain products are not eligible for returns or refunds, including:

  • Gift cards
  • Downloadable products or digital items
  • Personal care and hygiene products
  • Sale or clearance items
  • Damaged items caused after delivery

PARTIAL REFUNDS

Partial refunds may be granted in certain situations, including:

  • Items showing signs of use
  • Products returned without original packaging
  • Items damaged or missing parts not caused by our error
  • Returns requested after the allowed return period

REFUNDS

Once your returned item is received and inspected, our team will notify you regarding the approval or rejection of your refund request.

If approved:

  • Refunds will be processed to the original payment method
  • Processing times may vary depending on your bank or payment provider

LATE OR MISSING REFUNDS

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card provider
  3. Contact your bank, as processing times may vary

If you still have not received your refund, please contact our support team.

EXCHANGES

We only replace items if they are defective, damaged, or incorrect.

To request an exchange, please contact SA BOUTIQUE with your order details and product information.

GIFTS

If an item was purchased as a gift and shipped directly to you, you may receive store credit or an exchange depending on the situation and product condition.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item received from us.

Shipping costs are non-refundable and may be deducted from your refund amount where applicable.

For valuable items, we recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking confirmation.

NEED HELP?

For questions related to returns, refunds, or exchanges, please contact SA BOUTIQUE.

Call: +971557175900
WhatsApp: 3051600035
Address: Al Niqa Street, Al Nahyan Area, Abu Dhabi